Refund policy

Last Updated: August 2026

At FLOWERS Central Jersey, every floral arrangement is individually designed and prepared using fresh, perishable flowers. Because flowers are natural and highly perishable products, all purchases are subject to the following Refund, Replacement & Fresh Flower Policy.

By placing an order with FLOWERS Central Jersey, whether online, by telephone, in person, or through another ordering method, you acknowledge and agree to this policy.

1. ALL FRESH FLOWER SALES ARE FINAL

Due to the perishable and custom-made nature of fresh floral products, all fresh flower sales are final once the order has been prepared, picked up, or successfully delivered.

We do not accept returns of fresh flowers and do not issue refunds solely because of:

• change of mind;
• personal preference;
• dislike of flower color, variety, size, or natural appearance;
• differences between natural flowers and website photographs;
• recipient refusal unrelated to product quality;
• incorrect care after pickup or delivery;
• transportation or storage conditions after the flowers leave our possession.

Approved remedies for a verified quality issue are determined by FLOWERS Central Jersey in accordance with this policy.

2. QUALITY CLAIMS MUST BE MADE WITHIN 12 HOURS

Any concern regarding the freshness, quality, condition, damage, or alleged defect of fresh flowers must be reported to FLOWERS Central Jersey within 12 hours of pickup or confirmed delivery.

Claims made after this 12-hour period may not be eligible for a refund, replacement, store credit, or other remedy because we cannot verify the conditions in which the flowers were transported, stored, handled, or cared for after pickup or delivery.

3. PHOTOGRAPHIC EVIDENCE IS REQUIRED

All freshness, damage, or quality claims must include clear photographs showing:

• the entire arrangement;
• the specific flowers alleged to be damaged or defective;
• the condition of the arrangement at the time the issue is reported.

Photographs must be taken as soon as the alleged issue becomes apparent.

Claims submitted without photographic evidence may be denied.

FLOWERS Central Jersey may request additional photographs, videos, information, or return of the arrangement for inspection before determining whether a remedy is appropriate.

4. PICKUP ORDERS

Customers picking up an order from our store have the opportunity to view the arrangement at the time of pickup.

Once a customer or authorized recipient accepts and removes the order from our premises without raising a quality concern, the arrangement will be considered accepted in satisfactory condition at the time of pickup, subject to any defect that could not reasonably have been observed at that time.

After pickup, responsibility for proper transportation, temperature control, hydration, and care passes to the customer.

5. FRESH FLOWER CARE & CUSTOMER RESPONSIBILITY

Fresh-cut flowers are sensitive to environmental conditions.

After pickup or delivery, the customer and/or recipient is responsible for providing appropriate care, including:

• keeping flowers adequately hydrated;
• protecting flowers from excessive heat or freezing temperatures;
• avoiding prolonged exposure to direct sunlight;
• keeping arrangements away from heaters, fireplaces, vents, and strong drafts;
• avoiding prolonged periods without water;
• not leaving flowers unattended inside a hot or cold vehicle;
• following any care instructions provided by FLOWERS Central Jersey.

FLOWERS Central Jersey is not responsible for deterioration, wilting, dehydration, discoloration, petal damage, or shortened flower life caused by improper handling, transportation, storage, environmental exposure, or failure to follow reasonable flower-care practices after pickup or delivery.

6. HOT OR COLD VEHICLES

Flowers can deteriorate rapidly when exposed to extreme temperatures.

FLOWERS Central Jersey is not responsible for damage occurring after pickup as a result of flowers being left in a vehicle, transported without appropriate climate control, exposed to freezing conditions, excessive heat, direct sunlight, or otherwise stored in unsuitable conditions.

7. NATURAL VARIATIONS

Flowers are natural products. Therefore, differences in:

• shade or color;
• bloom size;
• openness of blooms;
• petal shape;
• stem structure;
• texture;
• natural markings;
• exact placement within an arrangement

are not considered defects.

Website photographs are intended to represent the overall style, color palette, size, and value of an arrangement and do not guarantee that every flower will appear identical to the photograph.

8. FLOWER SUBSTITUTIONS

Flower availability varies by season and market conditions.

When a specific flower, color, or variety is unavailable, FLOWERS Central Jersey may substitute another flower of similar style, color, quality, and value while preserving the overall design and value of the arrangement.

Reasonable substitutions are not considered defects and do not qualify for a refund.

9. DELIVERY ORDERS

An order is considered successfully delivered when it has been:

• handed to the recipient;
• handed to a person authorized to accept the delivery;
• left at the delivery location according to customer instructions or reasonable delivery procedures; or
• otherwise confirmed as delivered.

FLOWERS Central Jersey is not responsible for deterioration occurring after successful delivery due to weather, temperature, lack of water, delayed retrieval, recipient absence, or other conditions outside our control.

Customers are responsible for providing accurate delivery information and ensuring that the recipient can reasonably receive or retrieve the order.

10. INCORRECT ADDRESS OR FAILED DELIVERY

The customer is responsible for providing complete and accurate recipient information, including the recipient’s name, address, apartment/unit number, telephone number, and any necessary access instructions.

Additional delivery charges may apply if redelivery is required because of incorrect or incomplete information provided by the customer.

Delivery fees are non-refundable once a delivery attempt has been made.

11. CUSTOMER OR RECIPIENT REFUSAL

If a recipient refuses an arrangement for reasons unrelated to a verified defect or error by FLOWERS Central Jersey, the order remains non-refundable.

Recipient refusal does not automatically entitle the purchaser to a refund.

12. VERIFIED QUALITY ISSUES

If FLOWERS Central Jersey determines, after reviewing the required evidence, that an arrangement had a legitimate quality problem attributable to us, we may, at our discretion and as permitted by applicable law, offer an appropriate remedy such as:

• replacement of affected flowers;
• replacement of the arrangement;
• store credit;
• partial refund; or
• full refund where appropriate.

The appropriate remedy will depend on the nature and extent of the verified issue.

Submission of a complaint does not automatically guarantee a refund.

13. ARRANGEMENT MUST BE AVAILABLE FOR INSPECTION

Customers requesting a remedy for an alleged quality issue may be required to retain the flowers and make the arrangement available for return or inspection.

Please do not discard the flowers until the claim has been reviewed.

If the arrangement is discarded before we have a reasonable opportunity to review the condition and the claim cannot otherwise be verified, we may be unable to approve the claim.

14. CANCELLATIONS

Orders that have not yet entered production may be eligible for cancellation at our discretion.

Once flowers have been purchased, processed, reserved, or the arrangement has entered production, cancellation may no longer be possible.

Custom orders, wedding flowers, event flowers, sympathy arrangements, large orders, and special-order products may be subject to separate cancellation terms communicated at the time of purchase.

15. CUSTOM & SPECIAL ORDERS

Custom floral arrangements, event florals, wedding orders, personalized products, specialty flower orders, and other made-to-order products may not be cancelled or refunded once materials have been ordered or production has begun, except where otherwise required by law.

Deposits and retainers may be subject to separate written terms.

16. NON-PERISHABLE ITEMS

Returns involving non-perishable merchandise, if accepted, may be subject to separate terms.

Items must be unused, undamaged, and in original condition unless the merchandise was defective when sold.

17. PAYMENT DISPUTES AND CHARGEBACKS

We ask customers to contact FLOWERS Central Jersey directly regarding any concern with an order so that we have a reasonable opportunity to review and resolve the matter.

When a payment dispute or chargeback is filed, FLOWERS Central Jersey may provide the payment processor, card issuer, acquiring bank, or other relevant party with documentation related to the transaction, including as applicable:

• order records;
• payment authorization records;
• receipts;
• delivery or pickup records;
• customer communications;
• photographs;
• applicable policies and terms accepted at the time of purchase; and
• lawfully maintained store security footage relevant to the transaction.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

18. STORE SECURITY

For security, loss prevention, transaction verification, and dispute resolution purposes, our retail premises may use video surveillance.

Where permitted by law, relevant footage may be preserved and used to document pickup, delivery handoff, transaction circumstances, or other matters relating to an order or payment dispute.

19. HOW TO SUBMIT A CLAIM

To report a quality issue, please contact us within 12 hours of pickup or delivery and include:

• order number;
• purchaser’s name;
• recipient’s name, if applicable;
• date and approximate time of pickup or delivery;
• description of the issue;
• clear photographs of the entire arrangement;
• close-up photographs showing the specific concern.

Email: flowers@flowerscnj.com

20. POLICY ACCEPTANCE

By completing a purchase with FLOWERS Central Jersey, the customer acknowledges that fresh flowers are perishable natural products and agrees to this Refund, Replacement & Fresh Flower Policy.

This policy does not exclude or restrict any rights that cannot legally be excluded or restricted under applicable federal, state, or local law.

FLOWERS Central Jersey LLC
New Jersey, USA